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Help & FAQ - Printeo

Help & General Questions

Digital Printing has changed the landscape of the printing industry in an unprecedented way. It has made On Demand Printing of low quantity materials finally affordable and introduced us to the endless new marketing opportunities Variable Data Printing & Personalization have to offer.

Due to constant innovation Digital Printing is coming closer and closer to the quality Offset Printing has to offer.

I need help and would like to talk to someone.

We will happily be of assistance, please feel free to contact us by chat, e-mail or telephone.

I cannot find the product or service I am looking for.

Worry not, we do Custom Print Product Development for our clients.

In fact, we’ve become so good at developing custom solutions that some of the biggest brands come to us for their special print projects.

Can you provide me with samples of your products?

You can join our B2B Loyalty Program and upon doing so will recieve a Product & Material Samples Kit, or you can obtain it through our webshop.

In case You are looking into ordering large quantities of a certain product contact us with an inquiry and we will happily provide You with all relevant product & material samples.

Can I get a discount?

We already offer very competitive prices in our Webshop.

However, if You are planning on ordering large quantities, already are or intend becoming a regular corporate client, we will happily review Your inquiry.

Wheter or not You are a corporate big shot, subscribing to our Newsletter will always keep You up to date with our latest special offers, discounts and other benefits like vouchers and coupon codes (one of which You will recieve immediatly after signing up).

So go ahead, subscribe and don’t miss out on Your savings!

How do I redeem vouchers and coupon codes?

During the checkout process You will be able to enter your voucher number or coupon code and see it applied to Your order.

If You are placing a custom order with one of our agents or are requesting a quote simply add the voucher number or coupon code to your inquiry.

Shipping

Digital Printing has changed the landscape of the printing industry in an unprecedented way. It has made On Demand Printing of low quantity materials finally affordable and introduced us to the endless new marketing opportunities Variable Data Printing & Personalization have to offer.

Due to constant innovation Digital Printing is coming closer and closer to the quality Offset Printing has to offer.

What countries does Printeo ship to?

Currently we ship to all EU member states and most other european countries, including Switzerland, Norway, Serbia & Montenegro, Bosnia & Herzegovina

Can I collect the order myself?

To collect Your order by Yourself or a shipping agent of Your choice, please contact one of our agents prior to placing your order, so everything can be arragend to Your liking.

Print Data & Technical Questions

Digital Printing has changed the landscape of the printing industry in an unprecedented way. It has made On Demand Printing of low quantity materials finally affordable and introduced us to the endless new marketing opportunities Variable Data Printing & Personalization have to offer.

Due to constant innovation Digital Printing is coming closer and closer to the quality Offset Printing has to offer.

Which file formats are accepted?

We can work with most common graphic formats, but recommend to our clients to prepare print ready PDF files for best results.

How can I upload my print files?

When placing and order or requesting a quote You will be asked to upload Your files during the checkout process in our Webshop.

If You have to share extremely large files or huge quantities of files for a custom order You can make them available through a downloadlink to Your cloudhosting service of choice or arrange a direct upload to one of our servers with Your designated Key Account Manager.

What is the minimum recommended resolution for my files?

Although any low resolution file can be printed in any dimension, we recommend a minimum resolution of 300 DPI with rare exceptions.

If You are not sure if Your files are ready for high quality printing simply contact us and let us check them for you.

Complaints & Returns

Digital Printing has changed the landscape of the printing industry in an unprecedented way. It has made On Demand Printing of low quantity materials finally affordable and introduced us to the endless new marketing opportunities Variable Data Printing & Personalization have to offer.

Due to constant innovation Digital Printing is coming closer and closer to the quality Offset Printing has to offer.

I have a complaint, whom can I talk to?

If Your delivery is faulty or if You are experiencing any other type of issues, please contact us through Your prefered channel or in case You are a member of our B2B Loyalty Program best talk directly to Your Key Account Manager and let him resolve the issue for You.

Payments & Invoices

Digital Printing has changed the landscape of the printing industry in an unprecedented way. It has made On Demand Printing of low quantity materials finally affordable and introduced us to the endless new marketing opportunities Variable Data Printing & Personalization have to offer.

Due to constant innovation Digital Printing is coming closer and closer to the quality Offset Printing has to offer.

What payment methods are accepted?

You can pay directly via PayPal in our Webshop or get an invoice issued which you can pay regularly via bank transfer.

Advance payments, bank transfer and delay.

Within EU member states online bank transfers reach the recipient within 1 bank working day and bank transfers on paper within 2 bank working days. Your payment is usually booked withing 1 working day of recieving it, so a delay of 2 – 3 days in production can be expected when using bank transfer as the payment method of Your choice.

If You have to print something urgently contact us always beforehand as we always try to come towards our clients and will do our best to work something out.

Request a Quote!

Get the ideal products & services for Your project.

Help & FAQ

Answers to common client questions and how to get Your print data right.